Privacy Policy
A-STAR VALET & LIMOUSINE PTE LTD
A-Star Valet & Limousine Services Pte Ltd ("we," "us," "our," or "the Company") is committed to protecting the privacy and personal data of our clients, guests, passengers, and visitors ("you" or "your"). This Privacy Policy outlines how we collect, use, disclose, and process your personal data in accordance with the Singapore Personal Data Protection Act 2012 (PDPA).
This policy applies to all our core business operations in Singapore, including:
Valet Parking Services (Hotels, Shopping Malls, and Corporate/Private Events)
Carpark Management Services
Limousine Chauffeur Services
1. Personal Data We Collect
Depending on how you interact with our services, we may collect the following personal data:
A. Valet & Carpark Management Services
Vehicle Information: Vehicle registration number (License plate), vehicle make, and color.
Contact Details: Name, Mobile number (collected at point of handing over or event guest lists).
Visual Data: Closed-Circuit Television (CCTV) and Bodycam footage captured at our designated valet drop-off/pick-up points, counter areas, or managed carparks.
Image Data: Photographs of vehicles taken by our staff to document pre-existing vehicle conditions prior to taking possession.
B. Limousine Chauffeur Services
Identity & Contact Details: Name, email address, mobile number, and corporate affiliation (if booked via a corporate account).
Trip Details: Flight details (for airport transfers), pick-up/drop-off locations, travel itineraries, and specific passenger preferences.
Payment Information: Credit/debit card details, billing addresses, and transaction histories.
2. Purposes for Collection, Use, and Disclosure
We process your personal data only for legitimate business purposes, including:
Service Delivery: Managing valet bookings, tracking vehicle keys, issuing digital/physical valet tickets, and fulfilling limousine transportation requests.
Operational Efficiency: Managing carpark traffic flow, monitoring lot availability, and coordinating event logistics with mall, hotel, or event management.
Safety & Security: Utilizing CCTV, bodycam and vehicle photography to ensure the security of vehicles in our custody, preventing theft or unauthorized access, and investigating operational incidents or property damage claims.
Payment Processing: Processing transactions, validating billing, and issuing invoices/receipts.
Customer Support: Responding to inquiries, feedback, lost-and-found claims, or service disputes.
Legal Compliance: Complying with applicable Singapore laws, regulations, and requests from law enforcement agencies (e.g., Land Transport Authority, Singapore Police Force).
3. Disclosure of Personal Data
We do not sell your personal data. We may disclose your personal data to third parties only under the following circumstances:
Venue Partners: To the hotels, shopping malls, or event organizers where we operate, but only to the extent necessary to coordinate services or investigate specific incidents (e.g., verifying a mall parking validation or hotel guest status).
Service Providers: Third-party vendors who provide IT support, digital valet software platforms, payment processing, or data storage services.
Professional Advisors: Our lawyers, auditors, and insurers in the event of an accident, insurance claim, or legal dispute.
Legal Authorities: Regulatory authorities, government agencies, or law enforcement officers when legally required to do so.
4. Consent and Deemed Consent
By using our valet, carpark, or limousine services, providing us with your keys, or entering areas monitored by our operations, you acknowledge and agree to the collection, use, and disclosure of your personal data as outlined in this policy.
If you provide personal data relating to a third party (e.g., booking a limousine service on behalf of a colleague or family member), you warrant that you have obtained their explicit consent to provide their data to us for those specific purposes.
5. Security and Data Protection
We implement strict physical, technical, and administrative security measures to safeguard your personal data against unauthorized access, collection, use, disclosure, or modification. These include:
Secure key management systems and restricted access to valet key boxes.
Encrypted digital valet and booking software.
Restricted employee access to CCTV and bodycam footage and customer contact databases on a strictly "need-to-know" basis.
While we strive to protect your data, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security but will act immediately in accordance with PDPA guidelines in the event of a data breach.
6. Retention of Personal Data
We retain your personal data only for as long as it is necessary to fulfill the purposes for which it was collected, or as required/permitted by applicable laws.
Routine Valet/Trip Logs: Automatically deleted or anonymized after operational audit windows close, provided no disputes are raised.
CCTV and Bodycam Footage: Automatically overwritten within a standard operational cycle (typically 30 days), unless required for an ongoing investigation or legal claim.
Financial Records: Retained for up to 7 years in compliance with Singapore tax regulations (IRAS).
7. Your Rights (Access, Correction, and Withdrawal)
Under the PDPA, you have specific rights regarding your personal data:
Access: You may request access to the personal data we hold about you and information on how it has been used or disclosed over the past year. (Note: A reasonable administrative fee may apply).
Correction: You may request that we correct any errors or omissions in your personal data.
Withdrawal of Consent: You may withdraw your consent to our collection, use, or disclosure of your personal data at any time. Please note that withdrawing consent may mean we are unable to continue providing our valet or chauffeur services to you.
8. Data Protection Officer (DPO) Contact
If you have any questions regarding this Privacy Policy, wish to exercise your data rights, or have a complaint regarding how we handle your personal data, please contact our Data Protection Officer:
Attn: Andrew Aw
Company: A-Star Valet & Limousine Services Pte Ltd
Email: contactus@astarvaletlimo.com.sg
Postal Address: 7 TEMASEK BOULEVARD, #12-07 SUNTEC TOWER ONE, SINGAPORE 038987
9. Changes to this Privacy Policy
We reserve the right to update this Privacy Policy from time to time to reflect changes in our operational practices or legal requirements in Singapore. Any updates will be posted on our official website or made available at our service counters.
Effective Date: June 6, 2026
Last Updated: June 6, 2026